FAQ
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What payment methods are accepted?
We accept a variety of payment methods to make your shopping experience on our site easier. You can pay for your purchases using:
- Credit cards (Visa, MasterCard, American Express)
- PayPal
- Apple Pay
- Google Pay
- Shopify Pay
Shipping Fees and Delivery Times
Our standard delivery times vary depending on your location and the availability of the items.
Regarding delivery fees, they are calculated at the time of order and may vary based on the weight and destination of your package. We offer different shipping options to meet your specific needs.
Returns and Exchanges
We strive to ensure our customers' satisfaction. However, all products purchased on our site are considered final and non-refundable. We do not offer exchanges. Before finalizing your purchase, please make sure that the product meets all your expectations. For any questions or clarifications, please do not hesitate to contact us.
How can I contact customer service?
The best way to contact us is by email. You can send your questions, concerns, or any comments to the following address: info.froday@gmail.com. We are committed to responding to all messages as quickly as possible to provide you with the necessary assistance.
What should I do if I received a defective or damaged item?
If you received a defective or damaged item, please contact us as soon as possible at info.froday@gmail.com. We will guide you through the return or exchange process to resolve the issue promptly.